Order Confirmation and Shipment:
As soon as you purchase a product and place your order, you will receive an automated confirmation email from us. All products ship out within 5-10 business days, unless otherwise noted. If the item you ordered is unavailable or on backorder, we will void the pre-authorization and reach out to you via email. After the order is processed and shipped from our warehouse, you will receive a tracking number via email. With the tracking number you can track your package and get an estimated time of delivery. If you do not receive a confirmation email or a tracking number, feel free to contact us at support@asphaltindustrial.com. All cancelled or returned orders may be subject to a 25% restocking fee.
Most of the shipping charges are included aside from selected products. For Sealcoating equipment and supplies, shipping fee will be charged for residential addresses. If you are located in a very remote area that traditional shipping and freight companies do not frequently service, and we are unable to obtain a reasonable shipping quote, we reserve the right to either refund your order in full or give you the option to pay for the additional shipping costs to receive your order. If the delivery requires a liftgate, additional fees will be charged for residential and commercial addresses. Residential address covers shipments delivered to private residences, apartments, camps, churches, convents, country clubs, estates, golf courses, farms, marinas, military bases, mini-storage warehouses, non-commercial locations; nursing homes, prisons, rectory or schools, yacht clubs and other such locations. Facilities that have security gates or require special shipping instructions per the contracted carriers, including but not limited to hospitals, prisons and military bases, might require additional charges if required by the freight companies. In this case a customer service representative will call for this fee prior to shipping the items to you.
We reserve the right to cancel and refund your order or charge extra on incorrect shipping options.
30 Day returns and cancellation policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For Sealcoating Equipment or Products
Once any sealcoating equipment and or product is purchased and delivered there is a strict no return policy. We will arrange for service, replace malfunctioning parts and send missing items but in no way shape or form provide a refund once equipment has been used unless a defect can be proven. Should equipment be determined to have a defect, we will repair it or refund your purchase price. Refunds can only be issued once we have received the items back at our location and confirmed any defect. Modified or altered items may not be returned. We do not accept returns for used equipment. A unit is considered used if any oil or gas has been added. Return shipping charges are the responsibility of the customer, including any brokerage and handling charges. A 25% restocking fee will apply to any spray system, melter, or infrared system. A $25 restocking fee will apply for all other returns.
To start a return, you can contact us at support@asphaltindustrial.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@asphaltindustrial.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.